Questions - Answers
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.
Q: What currency are your store prices in?
A: Our store prices are in US dollars (USD).
Q: Do you have stores or only an online store?
A: We still do not have physical stores. We only sell online at the moment.
Q: Do you ship internationally?
A: Yes, we ship almost anywhere in the world.
* International orders are subject to import duties and customs taxes, which are applied once your shipment reaches the destination country. We cannot predict what your particular charges might be. For more information on your country's custom policies, please contact your local customs office. All taxes, duties and customs charges are the responsibility of the recipient of the package. Your local carrier may be able to provide you with information on the accepted method of payment for duties, taxes, and other charges levied upon delivery.
Q: Do we need to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship from?
A: We ship from our warehouses in the USA, England, Singapore, or China. We work directly with reliable suppliers around the world, which allows us to pass our savings directly to our customers and offer them exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q: How long before my product ships?
A: It will take 2-3 business days before your product is shipped.
Q: What is the Estimated Delivery Date (ETA)?
A: Depending on your location, delivery may take between 7 and 30 days. Rest assured that we will send you your tracking number as soon as it is shipped.
Q: How do I return and replace my item?
A: We strongly believe in the quality of our products. We therefore offer a 30-day risk-free money back guarantee (return shipping costs excluded).
If, for any reason, you are not satisfied with your product, simply return it to us and we will refund your money or exchange your product (the decision is yours), up to 30 days, no questions asked.
Please contact us first by email at (email) and we will provide you with the appropriate return shipping address.
⚠️ Please note that you are responsible for the cost of return/exchange. We will not provide a return shipping label.
⚠️ Please also be aware that any returns sent to us without first contacting our customer service department will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please try to check your spam email or trash can as it may also be there.
Q: What if I want to cancel my order?
A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us within 24 hours.
Q: What if I still need help?
A: That's what we're here for. Contact us by email at kimyadesigns@gmail.com